Q: Are you part of the Banyule Council?

BANSIC is an independent incorporated body with its own Committee of Management. We do currently receive some support from Banyule City Council.

Q: Are all of your staff volunteers?

No, we have one paid manager and one paid coordinator. All other staff members are volunteers.

Q: Am I eligible for Emergency Relief?

To be eligible for Emergency Relief, you need to have a current Health Care Card showing an address in one of the following postcodes : 3084, 3085, 3081, or 3079. You will be asked to attend an interview to assess your needs.

Q: Do I need to make an appointment to receive Emergency Relief?

Only for certain services.

Q: Do I need to live in Banyule to use your services?

To access most of our services you will need to reside at one of these postcodes: 3084, 3085, 3081, or 3079. However, you may be able to access food at our Foodhub regardless of where you live.