At BANSIC, our accredited volunteers can assist you in accessing the information you need to address any number of issues.

We can advocate for you, provide further reading material, or refer you to relevant local services for any of the following:


If you’re looking to resolve any financial obstacles, or are seeking financial advice, we can provide information, or refer you to programs which will be of help.

How we can help:

  • Building a personal budget
  • Gaining access to funds
  • Referral to financial counselling services
  • Resolution of financial complaints


If you’re experiencing any issues with accommodation, our volunteers are here to point you in the right direction. We can advocate for you, or refer you to housing services, depending on your unique situation

How we can help:

  • Finding accommodation (both temporary and permanent)
  • Gaining access to crisis accommodation
  • Requesting mortgage relief


If you’re looking to further your education, and gain access to educational institutions and programs, we can help you achieve your goals.

How we can help:

  • Back to school help
  • Referral to education services and apprenticeships
  • Referral to youth re-engagement learning programs
  • Information on transition options for young people


If you’re in need of legal assistance, our volunteers can get you up to date on the right information, and point you in the direction of professional legal services.

How we can help:

  • Clarification of your rights
  • Referral to relevant legal services
  • Referral to public advocacy

Mental Health

If you, or your loved one/s, are struggling with mental health issues, BANSIC can provide information and support, or refer you to relevant services.

How we can help:

  • Referral to counselling services
  • Referral to psychology clinics
  • Access to case management


Physical health is foundational to quality of life. At BANSIC, we want to ensure you have access to the services and information you need to be at your healthiest.

How we can help:

  • Referral to health specialists
  • Referral to occupational therapy
  • Referral to affordable clinics (teaching clinics)
  • Support and advocacy when calling nurse-on-call


If you, or someone you know, is struggling with addiction, our accredited volunteers can offer non-judgmental support, and refer you to recovery programs, and counselling.

How we can help:

  • Gambling recovery
  • Alcohol
  • Other drugs

Pregnancy and Parenting

Are you pregnant, planning a family, or already a parent? Get the information, and resources you need to make educated decisions, and build the right skills for your situation.

How we can help:

  • Referral to Family Planning Victoria
  • Gaining access to advice lines specific to pregnancy and parenting
  • Gaining access to parenting education


If you’re currently looking for work, or are already employed and have questions, BANSIC can advocate for you, and provide you with the resources and referrals you need to achieve your aims.

How we can help:

  • Direct referral to in-house employment services
  • Access to skill building information
  • Referral to educational resources

Family violence, assault and trauma

If you, or someone you know, is struggling with family violence, or dealing with the effects of assault, and trauma, our accredited volunteers are here to support you, and make sure you get the help you need.

How we can help:

  • Referral to specialist services
  • Referral to safe housing
  • Access to crisis support