Call when you want Police, Fire or Ambulance


If in an emergency, or at immediate risk of harm to yourself or others, contact emergency services on 000.

Lifeline’s 24 hour counselling service is available to anyone in Australia needing emotional support.

The initial point of contact for information, assessment and referral for mental health 24 hours a day, 7 days a week.

Provides Victorians with advice about what to do if a person has been poisoned, has overdosed, made a mistake with medicines or been bitten/stung by a snake, spider, bee, wasp etc. Phone 24 hours a day, 7 days a week.


Focus is on helping Victorians understand the law and using it to improve their lives. They run community education programs and have a range of easy to understand publications.

This easy-to-understand guide will you to understand how the legal system works in Victoria. It covers the role of courts and tribunals, government organisations, the legal profession, independent legal services and law reform bodies

A practical guide to the law in Victoria on matters that most often affect people in everyday life.



Information about support services for homeless people in Melbourne


IMPORTANT! If you fear for your safety or that of your children or someone else CALL 000

Independent 24 hour state-wide service for women experiencing violence and abuse from a partner or ex-partner, another family member or someone else to whom they are close. Staffed by women.

State-wide resource centre for victims of family violence and those who work with them. Initial telephone support, information and referral to services, weekdays 9am – 5pm. Supportive online information

National Sexual Assault, Domestic Family Violence Counselling Service.
Help for someone experiencing sexual assault or domestic and family violence, or seeking to support a victim. Counselling helpline, information & support provided by qualified, experienced professionals 24 hours a day, 7 days a week. Telephone counselling. Online counselling

Northern CASA is the regional sexual assault service for the local government areas of Banyule, Darebin, Nillumbik and Whittlesea. It is one of 15 such centres in Victoria. Provides free services to women, men and young people over the age of 12 years who have experienced sexual assault (past or recent) and their non-offending family members and friends. Services include 24 hour crisis care for recent victims of sexual assault, counselling and advocacy.



An independent human rights organisation aiming to protect and uphold the human rights of people seeking asylum in Australia. Programs for asylum seekers in need include food aid (meals and food parcels) and material aid, free health and legal services, social support, English as a Second Language (ESL) and employment programs and community engagement programs.

The peak body for the community information & support sector. Membership comprises community based agencies, managed and operated by trained volunteers and some paid staff. The member agencies provide free, confidential and impartial information, advice and support. The website contains a list of member agencies, their location and contact details. BANSIC is one such agency.

A member of CISVic (see above) and located in Greensborough, DVCS is a support, information and referral agency. In addition it runs the Kingsbury Drive Community Market located at La Trobe University and the Diamond Valley Op Shop in Macleod.

Website enables people to electronically access up to date, accurate information on health and welfare support services at any time.